Using Remote Assistance, you can allow someone you know to connect to your computer over the Internet, chat with you, and observe your computer screen as you work. With your permission, he or she can use their keyboard and mouse as you work together to solve your problem. Remote Assistance, which is also known as Online Assistance, lets you invite a friend to connect to your computer and help you with problems. Using Remote Assistance, you can allow someone you know to connect to your computer over the Internet, chat with you, and observe your computer screen as you work. With your permission, he or she can use their keyboard and mouse as you work together to solve your problem.
Sometimes the best way to fix a problem is to have someone shows you how. Remote Assistance is a convenient way for a friend in another location to connect to your computer from another computer running a compatible operating system, such as Microsoft Windows XP, and walk you through your solution. After your friends is connected, he or she will be able to view your computer screen ad chat online with you in real time about ha you both see. With your permission, your friends can even use his or her mouse and keyboard to work with you on your computer.
You can run it on your Windows XP, Start Menu à All Programs à Remote Assistance. Or simply go to run and type rcimlby.exe.
But you must note that both you and your assistant must be using either Windows Messenger or a MAPI- compliant e-mail account such as Microsoft Outlook or Outlook Express. You and your assistant need to be connected to the Internet while using Remote Assistance. If Windows Firewall is turned on, Remote Assistance will temporarily open firewall ports. If you are working on a corporate or local area network, firewalls might stop you from using Remote Assistance. In this case, check with your network administrator before using Remote Assistance.
