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Instead of making heavy investments on the IT infrastructure as well as the telecommunication, you may perhaps become more efficient and increase the overall performance by making use of the ticketing solution. This ensures faster and quality service since it is capable of handling customer requests and providing solutions. Now, you may a customer support software like that doesn’t come cheap too. Well, how much do you think it is going to cost you if you want to create web-based software to provide support for your customers (just like a ticketing system found in most websites)? $200 - $300? How does $0 sounds? Yeah, you heard me right. AT phpJunkYard.com, you can download and use this free help PHP desk script named “HESK” in order to provide constant support to the customers on your website.
One of the best PHP help desk software that you can get and free of course, Hesk is capable of handling unlimited accounts for the staff. It also handles the pre-defined responses, multiple categories and the ability to add large file attachments. It contains all the necessary resources about the script itself such as the articles, search forms and many more. The customer interface could be customized in accordance to your preferences and it has the in-built spam checkers. You can get email alerts that notify about the tickets added as well as their responses. The web interface is extremely user-friendly and it facilitates a smooth transaction from one language to another.
You can change the entire look of the software in order to match it with your website by modifying the headers, bottom tags and the layouts. One single file is used to store the text and hence the translation is simplified by using just one language file. The script itself takes care of the database and everything else. It is easy yet secure. The installation of this script is so simple that even a non tech-savvy user can get helpdesk running within minutes.
HESK has been tried with a lot of servers under different operating systems such as FreeBSD, Windows and Linux. The help desk software must work on any server as long as it has the PHP and MySQL functions installed properly. You can see and use the script in action at phpJunkYard. Some features (including sending e-mails) have been disabled in the demo help desk software but this is just for security reasons. If you want to use all the functions then just go ahead and download it.
